FOR Owners

What’s Included in the Owner Program and Property Management?

What is included in our Owner Program and property management and what isn't?

Overview

Texas Corporate Homes strives to provide unparalleled access to unique mid-term rents and near-comprehensive property management tailored for high-touch guest bookings. Below is a detailed breakdown of what is included in our Owner Program and property management and what isn't.

What Is Included?

Partnerships, Advertising, Marketing, and Reservations

  • Promote your property within our network of preferred partner corporate, relocation, and insurance housing providers.
  • Advertise properties on 5+ platforms for maximum visibility.
  • Spend substantially on geo-targeted search and social ad channels to targeted demographics and industry contacts.
  • Provide professional photography and compelling mid-term descriptions to attract high-quality, high-dollar reservations.
  • Foster partner partnerships to ensure the highest possible wallet share (% of their business they direct to us).

Reservation Management

  • Facilitate showings, evaluate prospective guests, etc.
  • Qualify prospective guests and answer property-related questions.
  • Draft and execute rental agreements, ensuring compliance with state laws.
  • Coordinate guest move-ins and move-outs efficiently.
  • Manage reservation extensions and terminations.

Rent Collection, Payments and Reporting

  • Invoice and collect rent payments on time.
  • Process and distribute owner payments seamlessly.
  • Maintain a live Owner Dashboard, complete with reservation data and financial statements
  • Schedule and present bi-annual performance reviews.
  • Bill guests for utility overages when applicable.
  • Handle rental hold refunds and provide a detailed final account statement at the end of the stay, reconciling deposits and applying charges for damages or outstanding balances.

Make Ready Process and Property Maintenance

Turnover Cleaning & Inspections

  • Cleaning and preparing the property between guests.
    • Make-ready clean before new guests arrive.
    • Touch-up clean when required (if the property has been vacant more than 3 weeks).
    • Quality inspection to ensure property readiness.
  • Testing and maintenance checks for:
    • All appliances
    • Plumbing, electrical, HVAC, water faucets, and toilets
  • Inventory and replacements for missing or damaged items.
  • Detailed documentation with 300-500 photos at every turnover for pre-arrival records.
  • Trash management – Ensure trash is collected in on the appropriate pickup days
  • Noting any existing damage

Ongoing and Emergency Maintenance

  • Scheduling regular and emergency maintenance as needed.
  • Preventative maintenance, including:
    • Air filter replacement (labor included, parts not included)
    • Smoke detector battery replacement (labor included, parts not included)
  • Vendor and contractor coordination, including scheduling repairs with guests.
  • Handling maintenance invoices under your designated maintenance threshold (paid and deducted from rental income).

Guest Management

  • Handling guest disputes, concerns and mid-reservation issues and questions.
  • Enforcing rental terms when necessary.
  • Managing the eviction process, if required.

What Isn't Included?

Maintenance Exclusions

  • Parts & Supplies for:
    • Air filters
    • Smoke detector batteries
    • Touch-up paint
  • Seasonal & Exterior Maintenance
    • Sprinkler settings adjustments
    • Winterization (Available as an optional service)
    • Landscaping services
    • Pool, spa, or hot tub maintenance
    • Gutter or roof maintenance bids/appointments
    • Water softener, home filtration, or electric car charger maintenance
    • Home vacuum system maintenance
  • Major Maintenance Costs
    • Maintenance invoices over your designated maintenance threshold will be sent to the owner for direct payment with the service provider upon approval.

Turn Cleaning Exclusions

  • Garage cleaning (inside)
  • Backyard, patio, or patio furniture cleaning
  • Carpet and upholstery cleaning (Expected once or twice per year)
  • Housewares replacements considered normal wear and tear
  • Additional trash removal if all trash does not fit in exterior bins

Miscellaneous Exclusions

  • Handling HOA or city correspondence and paperwork.
  • Mid-reservation inspections
  • Managing misdelivered owner mail and parcels.