Overview
Texas Corporate Homes strives to provide unparalleled access to unique mid-term rents and near-comprehensive property management tailored for high-touch guest bookings. Below is a detailed breakdown of what is included in our Owner Program and property management and what isn't.
What Is Included?
Partnerships, Advertising, Marketing, and Reservations
- Promote your property within our network of preferred partner corporate, relocation, and insurance housing providers.
- Advertise properties on 5+ platforms for maximum visibility.
- Spend substantially on geo-targeted search and social ad channels to targeted demographics and industry contacts.
- Provide professional photography and compelling mid-term descriptions to attract high-quality, high-dollar reservations.
- Foster partner partnerships to ensure the highest possible wallet share (% of their business they direct to us).
Reservation Management
- Facilitate showings, evaluate prospective guests, etc.
- Qualify prospective guests and answer property-related questions.
- Draft and execute rental agreements, ensuring compliance with state laws.
- Coordinate guest move-ins and move-outs efficiently.
- Manage reservation extensions and terminations.
Rent Collection, Payments and Reporting
- Invoice and collect rent payments on time.
- Process and distribute owner payments seamlessly.
- Maintain a live Owner Dashboard, complete with reservation data and financial statements
- Schedule and present bi-annual performance reviews.
- Bill guests for utility overages when applicable.
- Handle rental hold refunds and provide a detailed final account statement at the end of the stay, reconciling deposits and applying charges for damages or outstanding balances.
Make Ready Process and Property Maintenance
Turnover Cleaning & Inspections
- Cleaning and preparing the property between guests.
- Make-ready clean before new guests arrive.
- Touch-up clean when required (if the property has been vacant more than 3 weeks).
- Quality inspection to ensure property readiness.
- Testing and maintenance checks for:
- All appliances
- Plumbing, electrical, HVAC, water faucets, and toilets
- Inventory and replacements for missing or damaged items.
- Detailed documentation with 300-500 photos at every turnover for pre-arrival records.
- Trash management – Ensure trash is collected in on the appropriate pickup days
- Noting any existing damage
Ongoing and Emergency Maintenance
- Scheduling regular and emergency maintenance as needed.
- Preventative maintenance, including:
- Air filter replacement (labor included, parts not included)
- Smoke detector battery replacement (labor included, parts not included)
- Vendor and contractor coordination, including scheduling repairs with guests.
- Handling maintenance invoices under your designated maintenance threshold (paid and deducted from rental income).
Guest Management
- Handling guest disputes, concerns and mid-reservation issues and questions.
- Enforcing rental terms when necessary.
- Managing the eviction process, if required.
What Isn't Included?
Maintenance Exclusions
- Parts & Supplies for:
- Air filters
- Smoke detector batteries
- Touch-up paint
- Seasonal & Exterior Maintenance
- Sprinkler settings adjustments
- Winterization (Available as an optional service)
- Landscaping services
- Pool, spa, or hot tub maintenance
- Gutter or roof maintenance bids/appointments
- Water softener, home filtration, or electric car charger maintenance
- Home vacuum system maintenance
- Major Maintenance Costs
- Maintenance invoices over your designated maintenance threshold will be sent to the owner for direct payment with the service provider upon approval.
Turn Cleaning Exclusions
- Garage cleaning (inside)
- Backyard, patio, or patio furniture cleaning
- Carpet and upholstery cleaning (Expected once or twice per year)
- Housewares replacements considered normal wear and tear
- Additional trash removal if all trash does not fit in exterior bins
Miscellaneous Exclusions
- Handling HOA or city correspondence and paperwork.
- Mid-reservation inspections
- Managing misdelivered owner mail and parcels.